Returns & Warranty Policy

Return Policy

In order to offer you with a satisfactory shopping experience in FITUEYES, we provide you with professional buyer guide and other considerate service. It is understandable that sometimes a product just doesn’t quite fit, thus we have this return process to help you make your returns easily.

30-Day Risk Free Return Policy

When you receive item(s) that is defective, incorrect, or incomplete, please contact us immediately so we can make it right. For faster assistance with a return or exchange claim, please email us with your order number, contact information, returning reason and photos concerning the damages or flaws(if applicable). Please keep all items and packaging materials until your claim is resolved. We will issue a Return Merchandise Authorization (RMA) number.

Do I have to pay for shipping?

1. Returns with product quality problems: We offer free shipping in this case. We will prepare you a return label and please return your order to the sender address.
2. Returns with non-quality problems: You need to bear $25 for shipping cost in this case.

Hassle-Free Exchange

A hassle-free exchange is ready if it is in stock. You can exchange your item(s) within 24 hours you placed the order and before your package was shipped out. If your package has been shipped out, we will not accept your replacement request, but you can refuse to accept the package after it arrives. Please keep in mind, you will be charged $25 for returning in this case.

Order Cancellation

For canceling an order which has not been processed, please contact us as soon as possible. Orders whose parcels have already been processed can not be canceled. You can refuse the package after it arrives. Please keep in mind, you will be charged $25 for returning in this case.

If you need to return an item for any reason, please keep in mind:

1. All returned items must be disassembled and repackaged as they were originally received.
2. We provide prepaid return label for returns with quality and delivery problems(No extra returning fee), but charge $25 for returning for returns with non-quality problems.
3. You will be responsible for shipping the products to the return address.
4. We strongly suggest using FedEx delivery method when making your return. We are not responsible for returns lost or damaged in transit; you will be responsible for filing a shipping claim.

Warranty

Your satisfaction is very important to FITUEYES. That’s why we’re pleased to offer a limited warranty that covers defects in material or workmanship on all new FITUEYES products. Only consumers purchasing FITUEYES products from authorized FITUEYES retailers or resellers may benefit from our limited warranty.

What is Covered?

We offer all FITUEYES Design TV Stands 10-year risk free guarantee.

What Happens If My Product is Defective?

FITUEYES will offer free replace the defective parts on any of our products when the defect is due to improper workmanship and/or material. If we are unable to provide a replacement product, and repair is not practical or cannot be completed in a timely manner, FITUEYES may elect to refund the purchase price in exchange for the return of the product.

Do I Have to Pay Shipping Costs for a Replacement Product?

In the rare event that your FITUEYES product is defective, we will provide you with a replacement item for free shipping.

What is Not Covered?

Our limited warranty does not cover any problem caused by:

Conditions, malfunctions or damage not resulting from defects in material or workmanship.
Conditions, malfunctions or damage resulting from normal wear and tear, improper installation, improper maintenance, misuse, abuse, negligence, accident or alteration.
Accessories, connected materials and products, or related products not manufactured by FITUEYES.
Conditions, malfunctions or damage resulting from failure to follow the instructions and guidelines relating to the product’s intended use.
Our limited warranty is void if a product is returned with removed, damaged or tampered labels or any alterations (including removal of any component or external cover).

How to File a Claim?

Filing a claim for warranty service is quick and easy. Simply contact customer service via email at supportca@fitueyes.com.

The return address (Warehouse address): 11788892 CANADA INC.1-170 Zenway Boulevard Vaughan ON L4H 2Y7